Meaningful metadata in a powerful enterprise content management (ECM) system allows automatic triggering of business workflows, and makes information actionable. It becomes an intelligent way to achieve intelligence for your business.
Here’s an example that might be very familiar for some people…. If your computer isn’t working, how could your customer experience go? Call a technical service line, be put on hold after speaking with a representative, try to explain what is wrong, try a few different ways to fix it as they’re on the line…and still the computer might not work.
What if there was an online system that is also acceptable through mobile devices, where you could simply describe your problem and the system would either 1) find someone to come and fix it or 2) direct you to an easy, step-by-step program that will assist you. That’s what Intelligent Document Understanding is trying to achieve with automatically initiating business transactions. It’s easy and convenient contact that gets you the results you need while making the process smooth for everyone involved.
If you’re looking for a solution like this for your organization, watch this video about KODAK Info Insight Platform to see how we help customers get the right information to the right place at the right time to maximize value.
It doesn’t stop there; application automation has several different potential outlets, as demonstrated in the chart below.
For more information on Intelligent Document Understanding and automatic business transactions, download our whitepaper.
Hayley Stauss
